TERMS AND CONDITIONS

​

​

These Terms and Condition are a legal Agreement, please read it carefully. By using my service, using content produced by my service, or by delivering products, props, or anything else to me, you are agreeing to these terms and conditions.

​

By using my service, whether as an individual or as a representative body of a person or business using my service, you’re a “Client” (or “you”) according to these Terms. As Chelsea Shaw Photography, this service, is “me” or “I” also according to these Terms. 

​

In the event of a conflict between these Terms and Conditions and the signed contract for a specific project, the signed contract shall prevail.

​

Should you have any questions or concerns about these terms, please feel free to contact me.

 

To employ my service, you need to: 

1.     Be of the age or over the age of 18 to sign off on any legal contract

2.     Agree to these Terms and Conditions

3.     Provide correct and current contact information

 

Production 

I will complete any request by you as outlined in the signed contract provided to you. This will be to my best understanding of the brief and ideas you request. Do not accept any contract sent by me if you feel it does not meet as you request.

 

Shipping to Me

You are responsible for the costs of sending your products to and from my address. If a postage is lost, delayed, or damaged, while in transit to or from my address, I am not responsible for any loss, damage, or delays.

 

-       Prohibited items: Do not deliver to my address any parcels that contain or may contain any illegal drug, or any dangerous weapon, firearm, explosive, dangerous chemical, obscene or pornographic materials or anything that is unlawful to possess in the UK.

 

-       Sending products to me: When shipping products props or anything else to my address, please follow these advised guidelines:

 

1.     Packages should be carefully protected and sealed to ensure the protection of the parcel during transit.

2.      All packages should include your name, company name (if required), address and email address.

 

• Return shipping: I will return any parcels back to you after completion of the required work and final payment has been made. You must provide a physical address for return. Any cost of return P+P will be quoted prior to shipment on final invoice. 

 

 

Payment  

 

If using my service, you must provide a 50% deposit* of the quoted service price for me to begin shooting. This is to be paid via bank transfer and will be non-refundable once shooting has begun. 

 

*The 50% deposit price does not include any postage and packaging return price; this will be paid in full alongside the remaining payment of service after completion. 

 

The remaining balance plus return postage and parcelling and any necessary insurance will be required once you have received the final completed work. This will again be paid via bank transfer. 

 

Deposits are non-refundable. This is to reserve time for your project and cover any missed opportunities.

Invoices will be issued, and late payments may be charged a 20% late fee. Final costs may change slightly if extra costs (like postage or props) are added. The final invoice amount is what you’ll pay.

 

If payment is not received within 7 days of the final invoice date, a 20% late fee will be added. Two reminders will be sent by email. If the balance remains unpaid after 14 days, legal recovery action may be initiated.

 

Refunds and Cancellations

 

• All client-initiated cancellations are non-refundable, regardless of notice period. This includes deposits and any payments made before cancellation.

• Rescheduling is allowed with a minimum of 10 days' notice before the scheduled shoot date. If less than 10 days' notice is given, or if a new date cannot be accommodated, it will be treated as a cancellation.

 

Refunds will only be considered in the following cases:

• Missed delivery deadline: If I fail to deliver the final content by the agreed deadline stated in your contract, and no delay was discussed or approved, you may be eligible for a partial or full refund.

• Photographer unavailability: If I become unavailable due to illness or emergency, a replacement may be arranged (with your approval). If no suitable replacement is available, a full refund will be issued.

 

No refunds will be provided for:

• Client cancellations (regardless of notice)

• Dissatisfaction with image style, if it matches the agreed brief

 

After Completion

 

Once the shoot is complete, you will receive a watermarked preview gallery of the edited images for review.

• You have 5 business days, unless agreed otherwise, to provide feedback or request any changes.

• If no response is received within the agreed timeframe, the project will be considered complete, and the final invoice will be issued to the contact email provided.

 

Important Notes:

• Products will not be returned until the final payment and signed invoice have been received.

• You are entitled to one round of minor revisions (e.g., color adjustments, cropping). Any further changes will be billed separately.

• Additional image requests or re-shoots must be booked as a new project and are not considered part of the original booking.

• Once the images are approved and the final invoice is paid, you will receive the final high-resolution, unwatermarked files.

 

All content sent to you is copyrighted to me at Chelsea Shaw Photography and must be labelled as such. You must not claim that any content you receive from me is yours or that you are the creator of such content. 

 

You are not permitted to use any images until the final payment has been received. After full payment, you are granted the right to use the images for the licensing period and usage outlined in your contract. I have the rights to use the content for any of my own purposes, such as on my website or social media accounts. 

 

Uses of any content provided is prohibited under these circumstances:

1. Unlawful use. Such as harassment of another person, pornographic purposes and/or in any slanderous manner.

2. Content may not be used as a logo or trademark for a business or corporative body. 

 

Refusal

If I feel as though anything you require is not fit for me, I require the right to refuse your request of service. 

 

I reserve the right to update these Terms and Conditions at any time. However, changes will not apply retroactively to projects with a signed contract already in place.